Environment:
LDMS - All Versions
Description:
On the managed device, when you try to uninstall or reinstall the Remote Console LDMS, you get an error message at the uninstallation process as shown below;
And you look at the installation logs and you see the following error message in it;
Solutions:
1- Windows XP:
a- On the Start menu, click Run.
b- Type: regedit and press Enter
c- On the tree, navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
d- Look through the directory for a folder that looks like Installshield_{GUID} and check if some keys refers to landesk in it, it means you are on the right folder
e- Right-click this folder, then click Delete. Now close out of your registry.
2- Windows 7:
a- On the Start menu, click in the Search field.
b- Type regedit and press Enter
c- Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
d- Delete the folder as previously described.
NOTE for all 64 Bit Versions: The Installshield folder is located at:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\