In some cases, the ldcryptoconfig.xml file is missing or corrupted from the Keys directory on the Core Server (C:\Program Files\LANDesk\Shared Files\Keys) which causes the install to fail with the following errors:
NOTE: THIS LOGIN FAILED MESSAGE MAY NOT POP UP IN FRONT OF EVERYTHING. YOU MAY NEED TO MOVE THE INSTALLER WINDOW TO SEE THIS ERROR:
LDMSADMIN is an example
To fix this:
1. Keep clicking Ok on the "Login Failed for user..." box until you get to a screen that you can click cancel. You may need to move the screen multiple times to click Ok to move forward. Go ahead and cancel the upgrade.
2. Rename the ldcryptoconfig.xml file in \Program Files\LANDesk\SharedFiles\Keys folder (if this file does not exist move to the next step)
3. In all programs, please click on LANDESK -> LANDESK Configure Services and re-enter your database information.
4. In the registry key (HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\ManagementSuite\Core\Connections\Local) rename the PWD Scheme
5. In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\LANDesk\ManagementSuite\Core_x86\Connections\Localmake sure the user and password values match the values in the 64 bit registry key (HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk ManagementSuite\Core\Connections\Local) if they don't match you will get an error that the password does not match.
(if these keys do not exist move on to the next step)
6. Run the each of the following commands separately from an ELEVATED COMMAND PROMPT. (The default paths are listed below. Please change path if you extracted the service pack to a different location)
(NOTE: THERE HAVE BEEN NUMEROUS CALLS BECAUSE OF PEOPLE TYPING IN THE COMMANDS WRONG. PLEASE COPY AND PASTE THE COMMANDS BELOW- THIS EXAMPLE IS FOR SP1 TO FIX SP2 REPLACE SP1 PATH WITH APPROPRIATE SP2 PATHS):
"C:\LANDesk_Patches\LD960-SP1-Core\Updates\1\image\ldcryptoconfigutil.exe" /symmKeySize=256 /symmAlgorithmId=AES /symmBlockMode=CBC
You can confirm this is successful by browsing to Program Files\LANDesk\SharedFiles\Keys and verify a new ldcryptoconfig.xml has been created.
"C:\LANDesk_Patches\LD960-SP1-Core\Updates\1\image\LANDESK.DataServices.PasswordPromotion.exe" /promote
"C:\LANDesk_Patches\LD960-SP1-Core\Updates\1\image\LANDESK.DataServices.PasswordPromotion.exe" /commit
These will give an error if they fail to run.
7. Reboot the core, and then restart the install.
8. If the steps above do not work, please get to the screen where you can cancel the installation, and then contact support.
PS: This issue could also occur while upgrading from 9.5 SPx to 9.6