Description
After upgrading a core server to a newer major release, eg from 9.0 to 9.5, you might face some license problem or miss some of your service subscriptions.
This happens when your license account contains the license and the subscriptions for the version you are currently running but not for the following release
Possible errors you may face
- You are unable to activate the core once you upgraded/installed the new version
- Your core is not downloading patches any more (missing patch manager subscription)
- Your Management Console does not contain all the features it used to
Solution
Before starting an upgrade to a new major release, check your current license and subcriptions from your current core server, going to:
Start > All programs > LANDesk > Core Server Activation.
Verify that all the products, licenses and subscriptions are present and not expired for the release you are planning to upgrade to clicking on the Licenses button:
If you notice that some of the licenses and subscription are not present for the version you are planning to upgrade to, ask the support team to check your account and adjust the versioning of your LANDesk products, starting from the http://support.landesk.com page.
If you are using an older version
In some cases, you might want to install a version which is not the recent major release.
For instance, you might want to install a 9.0 core while at the moment of writing the most recent release is th 9.5SP1.
It is possible to face the same problem as above if your licenses and subscriptions are valid only for the 9.5 version.
The procedure to follow is the same in any case. If you find out you miss a license or a subscription for the version you are going to install, ask the support team to check your account and add the versions you need.