Description Unable to install or remove the 32bit remote console. An error 1721, 1712, 1722 or another 17XX error is received after the install of Windows Remote Console stating "there is a problem with the Windows Installer package."
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Resolution Try each of the following steps individually until the LDMS is successfully removed so an install will complete.
On the affected machine:
1) Uninstall the LDMS Console by using add/remove programs
2) Remove the landesk agent by using uninstallwinclient.exe /forceclean in ldmain
3) Remove any files or folders left behind for landesk, if there are any.
4) Download & run Microsoft MSI cleanup utility - http://gallery.technet.microsoft.com/MSI-cleanup-utility-3889c8db
Remove everything LANDesk from the machine with this utility.
5) Verify that LDMS has been completely removed
6) Remove all references to LANDesk from the registry.
7) Reinstall the Console
8) Apply the console service pack so the patch level will match the core.