Issue

EPM install reports Failed "Checking database upgrade prerequisites"

Log file reports:

INFO: Executing command CheckIsDatabaseReadyForUpgrade  (SetupController.ExecuteCurrentCommand())

INFO: Executing: C:\Program Files\LANDesk\ManagementSuite\LANDesk.Common.RunMethod.exe assemblyFile=".\Install Only Files\LANDesk.Install.Common.Actions.dll" class="DatabaseActions" Method="IsDatabaseReadyForUpgrade" commandLine="True"  (Launcher.ExecuteCommandEx())

ERROR: Execution of CheckIsDatabaseReadyForUpgrade completed. Return code: -1, State: Failure

Resolution(s)

1. If the SQL Server account password used to access the Ivanti EPM database contains some "special" characters, please temporarily change the SQL Server account's password to be a "simple" password on the Microsoft's SQL Server. Then on the EPM Core Server launch the application "Ivanti Configure Services" / "Configure Software Services" by running %LDMS_HOME%svccfg.exe and change to the new and "simple" password within the tab "General" > "Database". Then click "Try Again".

2. On the EPM Core server, ensure the Windows Registry key HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\ManagementSuite\Core\Connections\local\lsNTLMis set to False. Then click on "Try Again".